As part of the services we offer, we collect, use and process various personal data about you in connection with the use you make of your heat pump.
In accordance with the "Computing and freedomy" law of 6 January 1978 as amended and the European Regulation n ° 2016/679 / EU of 27 April 2016, you have the right to access, rectify, port and erase information of your data or limiting the processing.
You can also, for legitimate reasons, oppose the processing of data concerning you. The exercise of the various rights may be carried out under the conditions and limits provided for by the European regulation.
You can exercise your rights by contacting our technical service at 0 825 00 48 48.
We inform you that your data is treated confidentially.
We will only process or use your data to the extent necessary to process your requests.
Only authorized persons of our technical service have access to your data.
Except as provided above, we will not sell, rent, assign, or give access to third parties to your data without your prior consent, unless we are compelled to do so for law, fight against fraud or abuse, exercise of the rights of the defense, etc.).
Your personal information will be kept as long as necessary for the purpose of the processing, unless:
• You exercise your right to delete data concerning you, under the conditions and limits provided for by the European regulation;
• A longer shelf life is permitted or imposed under a legal or regulatory provision. In this case your data are archived on separate media and are consulted in a timely manner and motivated by the authorized persons.
During this period, we put in place all means to ensure the confidentiality and security of your personal data, so as to prevent damage, erasure or access by unauthorized third parties.
For any additional information or complaint, you can contact the National Commission of Computing and Freedoms (more information on www.cnil.fr)